Ransohoff's
Parts & Service departments are open Monday - Friday, 8:00
AM - 5:00 PM and can be contacted at 513-870-0100.
In the event you should require technical assistance during
our off hours, you may send your request to: service@ransohoff
and a service representative will contact you upon opening
of the next business day.
Should you require immediate technical assistance during
these off hours, please call
513-608-2679.
Service
Most companies measure success
by how much they sell you. Ransohoff measures success
by providing excellent customized quality equipment backed by
support services that are second to none in the industry giving
our customers an overall value that our competition cannot provide.
Your success determines our success. Our commitment is to engineer
cleaning equipment that works within your process, to meet your
cleanliness specification and to ensure that the equipment works
properly at your facility with our support services. It is a
mark of excellence that you can count on.
Ransohoff's Technical Service Department
plays a key role in providing
our customers with the best possible service. They interact
with entire organization as well as our customers by: Soliciting
information from customers on how we performed from an organization
and technical standpoint. Conducting routine training workshops
with engineering and manufacturing personnel, for product improvement
opportunities. Coordinating warranty responses while playing
a critical role in warranty prevention. Monitoring equipment
performance in the field, resulting in many product line improvements.
Promoting and coordinating sales of replacement parts, spare
parts, service contract sales and equipment refurbishing services.
Machine Performance Review (MPR)
A preventive maintenance program
that ensures regular inspection of all your parts washers and
surface treating equipment. Our service engineers review every
function on your machine and rate its overall performance. A
report is prepared for each machine for your review, so you
know whether a problem exists now or whether you might expect
a problem in the future. Nobody likes downtime and Ransohoff's MPR is a great way to anticipate and then avoid future
problems
